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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 1/1/2009

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Negative Comment

    Now this JD Byrider Customer was not so happy.. I own a 2004 Ford Focus. I took my car into the shop for a new transmission and a water pump. It was in the shop for 4 weeks. It was under warranty. I did receive paperwork and a receipt. The staff were pretty good but I am still having some problems with my car. They were also pretty bad about returning my phone calls. My car is still running hot and I am having the same power steering problem for the third time. My overall experience was negative because of the several issues at once--it has been a huge inconvenience.

     

    12/03/2008

     
    Positive Comment

    I own a 2000 Dodge Caravan. I had my vehicle in for a routine oil change; the staff was friendly, the service was quick, the service was covered under my warrenty, and I recieved paperwork when they were done. My vehicle is running well today, and all in all, I consider my experience with JD Byrider to be positive.

     

    12/03/2008

     
    Positive Comment

    I own a 1999 Pontiac Grand Am. I brought my car in to repair a radiator hose. It took about a week to complete. I believe that it was covered under warranty. I think that I received paperwork. On a scale of 1 to 10 the customer service was a 9. Currently there are no problems with the car. Overall my experience was positive.

     

    12/03/2008

     
    Positive Comment

    I own a 2000 Pontiac Bonneville. My sales person was Cliff. I was there for too long, about 5 or 6 hours. The car was in good condition when I got it and there are no problems at all. The staff was very nice and the experience was positive.

     

    12/03/2008

     
    Positive Comment

    I own a 2003 SATURN VUE. My salesperson was Charlie and Harley. They both did a great job. I was approved the same day. My car was in good condition when I got it and it is doing fine today. My overall experience was positive.

     

    12/03/2008

     
    Positive Comment

    I own a 2000 OLDSMOBILE Bravada. Overall my experience was positive. My salesperson was Brian, and he provided okay customer service. The vehicle was clean and in good condition when I got it, and I was approved the same day. Currently the ABS light is on, and I noticed it a couple days after I purchased the vehicle.

     

    12/03/2008

     
    Positive Comment

    I own a 2000 CHEVROLET Lumina. I bought my car from Wala, and she was real good. She explained everything to me and she was very polite. I was approved for the car that same day. The car was nice and clean when I bought it, and I am not having any problems now. They had the car sitting out front when I went to get it. Overall my experience was positive.

     

    12/03/2008

     
    Positive Comment

    I own a 2001 Ford Taurus. Overall my experience with getting the car was positive. I bought my car from Matt, and he was great. I was approved for the car that same day. The car was nice and clean when I got it, and I am not having any problems at this time.

     

    12/03/2008

     
    Positive Comment

    I own a 1999 OLDSMOBILE Alero. Overall, my experience was positive. I brought the car in for an oil change and it was quickly serviced. I did not pay anything and I was given a receipt. The customer service was fine and there are no problems with my car now.

     

    12/03/2008

     
    Positive Comment

    I own a 2001 SATURN SL. I took the car to the service center to have work done on the transmittion. They were real good about getting the car back to me that same day. I had to pay fifty five dollars for the work that was done, but they gave me a receipt back. The transmittion is starting to slip now. The staff treated me good. Overall my experience was positive.

     

    12/03/2008

     
    Positive Comment

    I own a 1999 Ford Taurus. Overall, my experience was positive. I brought the car in for an oil change and it was quickly serviced. I did not pay anything and I don`t know if I was given a receipt. I have no complaints about the customer service and there are no problems with my car now.

     

    12/03/2008

     
    Positive Comment

    I own a 2000 Buick Regal. Demond was the salesperson that helped me select my vehicle, and the vehicle that I selected was in good condition when I received it. I was also approved for the vehicle the same day, and the vehicle`s service light has just came on. The staff was wonderful, and overall I would rate this experience positive.

     

    12/03/2008

     
    Positive Comment

    I own a 2001 CHEVROLET Cavalier. I brought my car in because there was a broken key in the ignition. It took 2 or 3 days to fix everything because parts had to be ordered. It was not under warranty but the price I paid was fair. I got a receipt. The staff was good. There are no problems with the car now. Overall, my experience was positive.

     

    12/03/2008

     
    Positive Comment

    I own a 2002 Ford EXP. I brought the vehicle in because it wouldn`t start up and I was hear It took 4 days for it to be repaired. It was covered under warranty. I don`t know if received paperwork that day. I am not having problems with the vehicle now. The customer service I received was fine. My overall experience was positive.

     

    12/03/2008

     
    Positive Comment

    I own a 2002 CHEVROLET Impala. I brought my car in to get a radio installed. It took a few minutes to complete. It was under warranty and I got a receipt. The staff was excellent. There are no problems with the car now. Overall, my experience was positive.

     

    12/03/2008

     
           

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